We offered our customer refund of his total deposit when we did not hit the deadline to pickup his vehicle. He instead requested that we continue looking for a carrier and on his own accord requested that we raise the carrier fee too 800.00 to attract more drivers to Green Bay. He also indicated that the seller would be willing to meet the driver in Milwaukee. To accommodate we offered to refund 50.00 of initial deposit if he could get the seller to meet the driver in Milwaukee. We found a driver, but the seller would not meet the driver in Milwaukee. So we found a driver willing to go to Green Bay, only the driver wanted 850.00 to go to Green Bay. We called our customer prior to dispatching the vehicle. He gave us a go ahead on pickup and was ok with paying 850.00. He was also sent a rate confirmation. As a dealer the customer is well aware of how truck availability can change week to week even day to day. Availability dictates price in this industry. I must reiterate that when we missed our mark we stood by our word in offering to give a full refund to our customer. This is truly a case of a dealer trying to get the broker to pay part of his cost of transportation.