Company Response Review Report Review
deceptive business practices

G Hunt Submitted this review about Riley Auto Transport
Review made Live: 7/25/2010 9:50:00 PM
The company that I thought was an actual trucking company,turned out to be a broker. They advertise a lowball price to get ya and don't explain that they are a broker and charge $ 195 fee. Their form lists a deposit, which should read "broker fee" A low price of $ 695 and pick time of 7 - 10 days sounded good at the time to someone who didn't know much about trucking. That leaves $ 500 for a trucker to see it posted on the load sites and no self respecting trucker will touch it for that amount. I ended up having to kick in another $100 and the broker said she would reimburse me $25. I ended up with some small company who stole 4 tires out of the bed of my truck and drove my truck to Pa. Yes, drove it, not trucked it like was supposed to be!!! That will be another POOR review. Riley needs to give realistic pricing and yes I was patient like Debbie kept telling me to be and look what I ended up with. Oh and all these places have paperwork that pretty much makes them NOT liable for just about anything that happens to your vehicle. I leaned my lesson. The other company is Dependable Towing and Recovery from Falconer,NY - Stay away from them.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
819516
Quote or Order Cost:
$695

Car Condition
  • Items were stolen from the vehicle
Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 7/26/2010 5:16:00 PM
My original contact was with the dealer that sold Mr. Hunt his vehcile, he was pleased with everything he heard, he gave the info to Mr. Hunt. Mr. Hunt proceeded to book the contract. At no time did I indicate that I had my own trucks. The basic service was selected which clearly indicated that this was a "no hurry", less expensive level of service. Mr. Hunt was fully advised if this. At no time did we have any acknowledge of any items in the truck. Mr. Hunt was indeed reimbursed as promised upon delivery of the vehicle. This is an undeserved review from Mr. Hunt.