We appreciate the feedback and apologize that Michael's car was damaged. Michael hired us to find him a carrier to transport his vehicle. We found him one within the timeframe in which he requested, however when the carrier showed up to pick up his vehicle, Michael negotiated a deal with the carrier to transport a second vehicle. Consequently and unfortunately for Michael, that second car he added to the order without our knowledge was damaged during the transport. We have no paperwork correlating with the transport of his second vehicle. We are brokers, everyone in this industry is. The price has nothing to do with the quality of the transport. We take your information "the customer" and post the vehicle on a load board. The load board is a national load board to which all brokers share. We do not own it nor do they. If we priced the vehicle at a high price or what he calls a lower price it wouldn't change what carrier called to commit to the transport. We post the information on the board and wait for responses from a wide range of carriers. If he went with another broker for a much higher price he would have still been dispatched to the same carrier based on the dates the customer requested and how many trucks were in that area. We understand the driver did not send a check for the damages and is trying to escape from the alleged damage. However, the only thing we can do is submit a claim with that carrier companies insurance. Brokers do not have nor have the ability to obtain insurance, we do not own a truck in order to submit a request for insurance. We would need vin numbers, DOT numbers etc. No broker has any insurance. We are licensed and bonded. We are more than happy to help a customer that has dealt with an unfortunate situation. Regardless, we have still made several attempts in contacting the driver for Michaels well being.