My car is still missing

Dorothea Submitted this review about Reindeer Auto Relocation
Review made Live: 6/18/2020 2:25:00 PM
My car was shipped with company relocation from San Diego to Boise. I was told it would take 2 weeks to deliver (which is a very long time for short distance, but ok). The 2 week mark approached and I was told the truck had broken down, the delivery would be delayed. The next week, I was told that they had mixed up some cars and delivered mine to someone in Texas. But they said the good news was that they were able to recover my car (that's what you call good news, really?). The next scheduled delivery didn't happen either, this time they didn't even bother to come up with an excuse. 4 weeks have passed and I don't know when or if I will ever see my car again. The BBB complaint is coming.

Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 6/18/2020 8:23:00 PM
Hello, Dorthea. I know Elizabeth just followed up with you but I wanted to make sure I respond to your concerns on here as well. In full transparency, the driver unfortunately picked up the wrong car. The driver simply made a mistake. It was noticed half way through his transit. The second we realized, we booked it with a new carrier to get it to you right away. We are very sorry for this inconvenience and we are more than willing to pay you our daily late fee for every day we are past the original transit window provided. As Liz stated in your call today, delivery will be tomorrow. We are truly sorry for this occurring and we will issue payment for the late delivery once delivery is confirmed. Please contact us with any additional concerns and again, we apologize for this service failure. Thank you.