Company Response Review Report Review
Vehicle damage on arrival

Na Al Submitted this review about Reindeer Auto Relocation
Review made Live: 7/7/2017 1:05:00 PM
My car arrived with a major dent and multiple small dents and scratches and difficult to remove stains. It is not an accident, it is just sign of carelessness. I am in the process of claiming for repair which is under review and if it is approved it will definitely need more time for the repair.
Shipment Details
Origin:
Columbia, Maryland 21044
Pickup:
On Time
Destination:
Rapid City, South Dakota 57702
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1214405
Quote or Order Cost:
$2400

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 7/7/2017 6:10:00 PM
Hello Naji. I apologize for your vehicle arriving with damages and for your frustration over the claims process. It looks like you spoke with one of our Quality Care Specialists about 5 minutes ago. We are currently evaluating your claim and will be back in contact with you very soon. We do apologize, but we must fully evaluate all the information for the damages you claimed on your 2003 Honda Odyssey. The estimate was not provided to us until 7/5, less than 48 hours ago. I am sorry, but we do need a few days to review this. If you have any questions, please call me directly at 317-299-1709. Thank you