Company Response Review Report Review
Heather Richardson

Anthony Lopez Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 5/2/2011 4:09:00 PM
ID # 5072871
Price $1310.00

My Toyota Corolla and Chevy S-10 were picked in Mt Sterling KY on 4/26/2011 and delivered to Lake City FL on 4/28/2011. The cars were transported on a single deck 3 car open trailer.When the cars were picked up they were clean and dry inside,however when delivered they were filthy,the windows and mirrors covered with grease and Toyata was soaking wet in the back seat and had a very musty smell.Apparently a window was left open.Also both driver's seat were broken. My rep at Red Carpet AutoTransport was very helpful in resoving this problem with the carrier and sent me all the info I will need to file a claim with the carrier's insurance company.
Shipment Details
Origin State:
Kentucky
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5072871
Quote or Order Cost:
$1310

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 5/3/2011 5:02:00 PM
heather@redcarpetautotransport - 623-249-6288 - Thank you for taking the time to fill out a review on my service. I was so sorry to hear what happened to your vehicles. This is one of those things we have to be prepared for, but fortunately do not have to deal with very often. I hope your claim goes through smoothly and your vehicles are back to normal soon. Please let me know if there's anything else I can do to help you through the process.