Company Response Review Report Review
Amber Washington

Jayson Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/7/2010 9:28:00 AM
Good customer service. Once the car was in the database, it was picked up promptly that week. I was always able to get in contact with her whenever i needed to ask a question, or to find out where the driver was located, even though he would never answer his phone. Amber provided the best communication between myself and the driver and would quickly get back to me. Only recommendation i would have for this company is to thoroughly make liaison with the carrier assigned, a clear concise delivery time, and a Driver assigned that actually cares. Still have a bitter taste in my mouth for the overall experience regarding the driver. If there could be a review for the carrier that was assigned, never accept any transport by the Motion Auto Carriers, specifically driver JOHN LITCHFIELD. Unless of course, you have a vehicle that you care nothing about. It will get there.... eventually.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5000425
Quote or Order Cost:
$1044

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 8/17/2010 1:24:00 PM
Jayson, I am pleased I was able to provide good customer service to you and be available any time you had a concern. I did my best to keep you in the loop although we both had a less than savory experience with the trucking company. In the future, I will definitely not set up any of my customers with Motion Auto Carriers. I appreciate your recommendation and in the future I will be conscientious of that. Thank you for using Red Carpet and God Bless. Amber Washington - 602-438-4644 - amber@redcarpetautotransport.com