Company Response Review Report Review
Poor communication but good delivery

Brian Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/21/2008 9:32:00 PM
Communication before the pickup was a bit lacking. It would have been nice to have some assurance prior to the pickup window that everything was under control. Rather, I had to call them for each of the first 3 days of the window just to check that they would in fact be sending a carrier. I was getting worried that they had quoted too low and were just going to abandon the job. At no point did they ever call me, even after they finally did contract with a carrier. Turns out they did send an email, even though I told them I would be on the road with no access to email.
However, when they did finally pick up on day 5, delivery was quick and at a much better price than anyone else offered. Overall the service was good and I would use again, they just need to work on improving communication prior to the pickup.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42201
Quote or Order Cost:
$729

Car Condition
  • Vehicle was dirty
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/11/2010 12:14:00 PM
I'm glad you received good 4 star service, but at the new Red Carpet Auto Transport, we strive to give you 5 star service. We hope to hear back from you and if you need anything else shipped, please call Tony at 602-438-4644. Thank you!