Company Response Review Report Review
Poor Customer Service by manager Sheila

Adam Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/11/2008 6:01:00 PM
My car arrived damaged. When I contacted Red Carpet Auto to explain the situation, I spoke to a very unfriendly manager woman named Sheila who refused to help and hung up the phone on me several times. She claimed that I should read my contract more closely, and that they are not responsible for damages.

VERY RUDE! Never have I had such bad customer service in my entire life!

Tey could have been nice and freindly about the situation, they were not!

The Transporter, on the other hand calmed me down and promised to pay for the damages and work things out.

I would not recommed Red Auto Transport to anybody!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45393-LV
Quote or Order Cost:
$900

Car Condition
  • Vehicle was damaged
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/11/2010 12:14:00 PM
Red Carpet Auto Transport is currently under new ownership and management and this type of service does not reflect the 5 star service each of our employees strive to give our customers. If you should need anything, please give Tony Quinn a call at 602-438-4644. Thank you!