Never picked up car

Bob Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/7/2013 3:18:00 PM
Contacted Red Carpet to pick up my car. Promised no problem, match any price, said they would pick up in a few days from when placed order. Over 2 weeks later said they needed more money after hearing many times "oh any day now we will pick up car". They were not getting paid enough and would take more money to get it done after promising me It was no problem. Don't believe them. They left me stranded and owner is very upset car is still sitting. Hostage service.

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 8/7/2013 3:47:00 PM
Scott 602-428-6879 ~ scott@redcarpetautotransport ~ Thank you for taking the time to leave a review Bob but I wanted to be able to clarify what I told you. Before we even placed the order I did tell you that Red Carpet Auto Transport can match any other companies quotes that are 4 or 5 Star Rated on Transport Reviews or have a Rating of least A with the BBB. I told you with my experience best case scenario for your route would be $1100 if it just so happened a carrier that can handle Inoperable vehicles was in the area of Liberty, KY. Kentucky for the most part is always a hard place to get a carrier to pickup a vehicle unless its one of the major metros or on a major interstate like Lexington, KY or Louisville, KY. Liberty, KY is not near a major interstate and the chances of a carrier having a drop off close by and having an available spot is slim. You sent me a quote for a thousand and told me you would like me to match that. I said I could because they met the criteria and we tried to find a carrier for a thousand dollars. I know you you want to blame someone because it makes it easier but you were the one that set the price and I work on your behalf to find you a carrier. No carriers were enticed with the bid we offered so your car was never picked up. Red Carpet Auto Transport does not charge a single penny unless your vehicle is loaded on a carrier so your were also not charged anything. I am very good at what I do and I always aim to get my customer the best market value for their transport but if its not in the ballpark no broker can twist a drivers arm and make a driver pickup a vehicle. I wish you the best with your transport since you cancelled and I will adjust how I inform customers to make sure they are 100% informed on every matter of their transport. Best Regards, Scott