Thanks Felicia

Chris Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/6/2013 12:33:00 PM
Felicia from Red Carpet was great giving updates to keep my mind at ease and the whole process was really simple which I definitely appreciated. She was patient with me in answering questions and was always accessible by phone or email.

The one thing that irked me, and to her credit she did apologize for it, is that after shopping around for a quote and I settled on this company the price got jacked up $300 which was unfortunate. Felicia explained that that's the nature of the business and that it wasn't uncommon for that to happen. It would've been nice to know before hand (for which Felicia took responsibility for) but all's well that ends well I suppose.

As far as customer service goes, Felicia really can't be beat and I was very happy to see my car get across the country safely.

On a somewhat related point, the driver hired was also very professional and courteous.

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 8/6/2013 6:01:00 PM
FELICIA BOND @ (602) 428-6872, felicia@redcarpetautotransport.com Hello Chris...1st of all thank you for your feedback and 5 Star review! Your feedback is valuable and I'd like to thank you for your time. The pricing from the drivers has much to do with where the driver has to load and deliver your vehicle as well as the weight and dimensions of the vehicle you are transporting. Anytime a driver has to go way up near a border (for you he had to go to Niagara Falls for the loading) he will charge you more because his trucks filling up with diesel fuel and he's probably getting 3 to 6 miles a gallon. You also came across the border with the car and needed a storage facility where you could drop the vehicle off so you would have to wait. There was a lot of coordination going on with a few parties so that's where the price difference came into play from the original automated quote you received :-) Well, it was a pleasure working with you and I'm trilled everything went smooth and painless! Thank you so much~ Sincerely, Miss Felicia B.