from Red Carpet Auto Transport Inc.
Submitted this response.
Response Date: 5/7/2013 7:16:00 PM
Scott 602-428-6879 ~ firstname.lastname@example.org ~ Thank you Howard for calling me before you submitted the review of how we can better our service and the issues that came up during yours. I know it can be confusing with communication because you’re in contact with the broker and carrier. I always tell every customer in regards of transports times for cross country the average is 7 to 10 days and quickest you can usually expect a vehicle is 4 or 5 days. When you’re looking at the logistics of picking up 8 to 10 vehicles, then driving just under 3000 miles, then dropping off 8 to 10 vehicles it would be extremely hard to do that in three days. So if it was the carrier that told you it would be there in 3 or 4 days I do apologize for that. When we placed the order you told me if it was possible to change the delivery point depending on when the truck would get there and I said it is possible as long as it’s close to the initial delivery address or on the same route the carrier is going. That was the only thing you told me in regards to any requirements on delivery, never an exact date it had to be delivered by. It wasn't until four days in to transport that you told me your son was going to an event in Washington DC and the car had to be delivered by Thursday at the latest. I told you the carrier could probably deliver it to Washington DC if they were unable to make it by Thursday or they could hold on to the vehicle until your son got back. You didn't like either of those options so we were stuck just hoping the carrier could deliver by Thursday. They were able to deliver by Thursday and it was unfortunate that it was later in the evening. That was the eighth day of transport. It is also not uncommon for more than one driver behind the wheel of the carrier because the DOT regulates how many hours a driver can do in a day. So if one driver logs his 12 hours he has to take off 10. That's why a lot of carriers utilize multiple drivers to be able to cover more ground. The important factor is that it’s one truck for the duration of the transport so that vehicle doesn't have to be loaded and unloaded more than necessary. So I do apologize that our service wasn't up to your needs and I hope you understand that there is a lot of uncontrollable factors in this industry. If you read other reviews about other companies a vehicle picked up the day after placing the order and delivered in 8 days with no damage and for the price quoted your 1 star rating seems pretty unfair. Best Regards, Scott