from Red Carpet Auto Transport Inc.
Submitted this response.
Response Date: 5/4/2013 5:06:00 PM
SCOTT 602-428-6879 ~ firstname.lastname@example.org ~ Thank you Vance for taking the time to provide this review. In this issue I was unable to get it worked out through an insurance claim because there was no actual damage to the vehicle. You did send me the detail recite for $75 showing the price of having the carpets cleaned. If I had proof that the window was closed before it was loaded on to the carrier then I would of been able to prove that it was the carriers wrong doing. Unfortunately all we had was the carriers story and the pickup persons story, obviously neither one wanting to take blame. In your attempts of sending me the video to my email it never came through showing an actual video, always said it was empty. I even tried creating my own Hotmail account to see if it was a cloud issue. I told you that you could also just send the video from your phone to mine but you never did. Since I'm not there for pickup, delivery, or the one transporting the vehicle all I have is what I am told by the parties involved and any pictures or documents provided to me. My job is to arrange for a licensed, insured, and highly rated carrier to provide a domestic door to door service transport. Giving me a 0 star rating for my efforts seems unfair in my opinion because if your transporting on an open carrier is the same as if you were driving the vehicle 1200 miles in regards to it getting rained on or any dust that might accumulate on the journey. A carrier will load a vehicle as is and doesn't know if everything on the vehicle works or not. Also unfortunately there was a language barrier between you and the driver and that's why the dispatcher was the one calling with updates. So to sum it up your vehicle was picked up and delivered in the time frame requested and we did have an issue with a back side window being left open and fingers being pointed both ways and Vance I'm available any time to talk about this but you have never gotten back in touch with me so I figured it wasn't an issue to you any more. Best Regards, Scott