Company Response Review Report Review
Red Carpet - Horrible Customer Service

R Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 6/10/2012 11:31:00 PM
I attempted to ship my SUV from TN to CO with Red Carpet and had one of the worst customer service experiences I've ever had with any company of any kind, rivaling a cell phone company!

At every step of the process, Red Carpet failed to contact me with requested feedback/information leaving me to have to contact them each time (despite their representatives committing to calling or emailing me at a certain time and place). At one point, after I could not make contact with the Red Carpet rep over a 5 day period, I finally called their main number only to find another indifferent Red Carpet rep who notified me that "Langa" (the first rep) no longer worked at Red Carpet. At every juncture, the appeared to be apathetic or disinterested in actually accomplishing a 'sale' by lining up a carrier.

At best, Red Carpet was a "Junior Varsity" operation who I wouldn't use nor recommend to anyone I know. I have no idea how they could have obtained a 5-star rating based upon what I experienced.
Shipment Details
Origin State:
Tennessee
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8912
Quote or Order Cost:
$760

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 6/11/2012 4:40:00 PM
Ryan, I do apologize for your feelings that we did not live up to our 5 star reputation. It was unfortunate that Lang did leave the company when she did and that you felt neglected by this. We communicated with you that this was a difficult route and that it would be beneficial to offer more money to the carrier, we had even thrown in our entire fee to help facilitate the move for you. Sometimes it is simply the availability of trucks and having the exact amount they desire. We worked very hard to get this moved for you. We ask up to 7 days from the 1st day your car is available, which was 5/30...you cancelled 6/1. That definitely does not allow the 7 day period. Again, we do apologize for you feeling you were not adequately cared for. Best wishes, Red Carpet Auto Transport