Alfredo had his vehicle listed with another company for 4 weeks. He contacted us for a quote. We had his car assigned to a driver within the time frame we quoted. His partner had his car listed with another company as well. We also loaded his car on the same carrier. We did broker this load to a contract carrier we have had relationship for years. The driver did a very good job. The car was not damaged and they did receive door to door service. We explained to the clients and was upfront that the Florida market was congested due to rising fuel costs. We transported their cars 3000 miles on an open carrier. We explained to Alfredo that the cars would get dirty on an open carrier that it would not be protected from the elements. The shipping order form explains our terms and conditions that pick up and deliveries are estimated dates. Further more we were unaware that Alfredo was dissatisfied. We learned after he posted this review. In the beginning he was just so happy to get his car loaded. We were the company that had the resources to get the job completed. When no one else could. We strive hard to satisfy and make our clients feel special. Unfortunately, not everyone will be happy. At the end of the day his car was delivered and he is driving around Las Vegas.