Review Report Review
Horrible customer service

Cassandra Submitted this review about Pride Car Shipping
Review made Live: 7/25/2022 5:23:00 PM
HORRIBLE customer service. We booked a couple of weeks ago to have our car shipped on July 25, for a contracted price of $850, as we are leaving to move across the country on July 26. The morning it’s supposed to be picked up, we wake up to a text that the driver they had booked has Covid and can’t pick up the car, but they’ll search for a replacement. Fine. A few hours later we get a text that they could outsource the shipment and it would be DOUBLE what the price was in the contract - $1,600. We said absolutely not, they need to cover the difference. After speaking with management they offered to cover $200 of the difference. Not acceptable. We understand the driver getting Covid isn’t their fault, but it’s also not our problem. If you contract for a service, you expect the service to be performed or an appropriate backup to be found. This felt entirely like a bait-and-switch situation. Now we are having to drive two cars across the country because they could not uphold their end of the contract. Everybody we spoke with was useless, but I guess we should’ve know what to expect when they couldn’t even figure out how to send us a payment link. I’m honestly not sure how they have good reviews, but I would recommend using ANYONE ELSE you possibly can find. If I could give them zero stars I absolutely would. Thank you Pride Car Shipping for making an already stressful time even worse
Shipment Details
Origin State:
Utah
Pickup:
Never
Destination State:
Kentucky
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8468813
Quote or Order Cost:
$1600