Company Response Review Report Review
DON'T USE THEM!!!

John Formichella Submitted this review about Pioneer Auto Express Corp.
Review made Live: 1/6/2010 12:37:00 PM
These guys are the worst and I suggest, unless you don't mind being responsible for any damage to your vehicle, that you don't use them. I had a car shipped from MA to CA and when I got it, they had scrapped the bottom of my car so badly that they pierced the oil pan. When I put in my claim, I was ignored. I followed up, was told they would 'work with me' and then nothing. DON'T TRUST THEM. Almost a year and over $700 dollars later, I haven't received a cent. They didn't take responsibility for the damage in any way and now won't return my phone calls or emails, even after having threatened legal action, which I still plan to take. So, instead of it costing me $1200, I'm in for almost $2,000. You're much better off NOT using one of these "brokers" and going straight to a company that you work directly with and that will take responsibility for any damage that occurs to your vehicle. JUST SAY NO TO PIONEER!!!!
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Cho
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Kenny from Pioneer Auto Express Corp. Submitted this response.
Response Date: 1/15/2010 12:44:00 AM
In regards to this claim, the customer failed to note any damage on his Bill of Lading at time of delivery. Therefore, it has to be assumed that he received the car in the same condition as it was at pick up origin. We attempted to seek a resolution by submitting to our claims review board for further review. However, the claims review board denied his claim.