Pathetic shipping

Jeremy Submitted this review about Patriot Transport USA
Review made Live: 10/10/2020 9:56:00 AM
Complete joke the shipping was. Kept getting texts from Mike because 3 different times the driver had changed and he kept texting me there phone number. Since when does a business text you instead of call, totally unprofessional. He directed me to pay cash upon delivery and I finally figured out that he had another company do the shipping! When they arrived, my very expensive vehicle was in a trailer that was worth about $100 and looked like it would fall apart at any second. When they opened the door I asked how they got in the vehicle and the driver stated he just climbed through the window of my vehicle! This apparently is a no respect company as I was beyond disbelief at this point. I will NEVER use them again and I would highly recommend the same unless you want to deal with the absurd things I went through.

Company Response
Mike Koberstein from Patriot Transport USA Submitted this response.
Response Date: 10/10/2020 4:04:00 PM
The vehicle was picked up on 9/8 and delivered the next day as scheduled AND as was communicated to our customer. We pride ourselves on excellent communication from start to finish. We do not withhold information, we send regular and timely texts to our customers rather than interrupting them with update calls. We share with all of our customers that we are a Transport Brokerage company. Part of the service we provide is making sure we work with a professional carrier that has equipment that is well taken care of. We check safety ratings on the FMCSA website, we request an insurance certificate for the carrier listing Patriot Transport USA as a certificate holder and we check the carriers online reputation and ratings. All of the this was completed for the carrier we utilized to transport this vehicle. I have spoken with the seller of the vehicle and and the loading process was observed to be professional. We respect every one of our customers and our goal is 100% satisfaction. This vehicle was delivered over one month ago and we have never received any communication from the customer until today that there was an issue. We have no documentation that would support that there was an issue with this transport. We have over 110 "5" Star reviews that support our companies performance, I encourage you to read those to gain perspective on this review.