Company Response Review Report Review
Situation confronted upon delivery.

Michael Karibian Submitted this review about Patriot Transport USA
Review made Live: 3/4/2017 11:30:00 AM
5 - Star rating in regard to the transport.
My only concerns were: the vehicle was filthy (too be expected after traveling 3000 miles) and the vehicle's fuel tank was on empty (probably not
the responsibility of the transporter). It would have been very helpful if the transport vehicle carried some windex and paper towels so I could at
least clean the grime off the windows in order to drive the vehicle to a gas station / car wash. I was lucky to find a gas station nearby to resolve these issues or I might have been in a bind. Also, how can I properly inspect a vehicle for minor damage if it is filthy and the time of delivery is at sunset? I dealt with the situation (I have a tendency to "go with the flow") , but I was disappointed that I was not informed by the transporter in regard to expectations (this my first experience in regard to having a vehicle transported). Respectfully submitted, M.K.
Shipment Details
Origin:
Virginia Beach, Virginia 23456
Pickup:
On Time
Destination:
Virginia Beach, Virginia 23456
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11977-TB
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
Company Response
Mike Koberstein from Patriot Transport USA Submitted this response.
Response Date: 3/4/2017 6:59:00 PM
Thank you Michael for the feedback. I wanted you to know we appreciate your business! When shipping cross country, vehicles tend to get very dirty this time of year. We do offer many tips on how prepare your vehicle for transport and how we are available to make sure your experience is the best possible for you. Our website, patriottransportusa.com , provides extensive information in this regard, as we want all of our customers to be fully informed before working with us. We understand this was your first experience shipping and you were not aware of how dirty the exterior of a vehicle can get traveling 3000 miles during the winter. We will do our best to make sure all of our customers are fully informed and have proper expectations in the future.