PDQ apologizes for this customer's experience, however, it is Exit 15 Trucking that the consumer is complaining about. We spoke with this customer at least 6 times before they ordered and during every conversation stressed the importance of filling out the bill of lading properly. Yet when his car was delivered damaged he did not mark this or state it any where on the bill of lading. If he had it would have made his claim a viable one to handle. We did do everything in our power to have his repairs paid for but when he signed the bill of lading he blatantly stated that the vehicle was not damaged. We like most others listed on this site are brokers and are not able to add additional insurance to our customers vehicles. When we suggested he seek legal recourse he said that it was our responsibility. Well, the law states otherwise and we cannot sue a truck company for damages done to a customer's vehicle. This time he became irate most likely due to his own mistake and the inability to fix this simply and cut off communication with us. When his cc company contacted us we did refund a portion of his money and we made it clear to his cc company that the contract he signed released us of any responsibility for damages as with all auto brokers. We will reiterate that all this could have been avoided if the bill of lading was properly filled out as stated in our terms and conditions. In fact, this customer was so consumed and worried about damage, we mention, again, that we went over the procedure of releasing, accepting and bill of lading several times. Very unfortunate situation. We are a fair and honest company and work hard to deliver the best rates out there without gouging consumers on the price! ****CONSUMER NOTE**** PLEASE INSPECT YOUR VEHICLES THOROUGHLY UPON DELIVERY AND NOTE ANY DAMAGES OR ISSUES ON THE BILL OF LADING. WE ARE A PHONE CALL AWAY AT ANY HOUR IF YOU ARE RECEIVING AND THERE IS CONFUSION.