Hi Herve, We appreciate you taking the time to write us a review regarding your experience with us. And we would like to thank you as well for trusting us and allowing us to serve you as we assisted in transporting your vehicle. Jhoana is one of our valued employees here in Onassis Auto Transportation and she was very much delighted knowing that she was able satisfy your needs, though the whole process was not 100% perfect. We look forward to doing business with you again in the future.