Company Response Review Report Review
Non Responsive after receiving money!!

Blake Submitted this review about New Way Moving Services
Review made Live: 7/30/2010 4:33:00 PM
Everything seemed ok from the start. After receiving my deposit they would not return any phone calls or emails. Car was said to have been picked up the next day but that never happened. I was leaving to go on vacation and wanted to make sure they didn't try and deliver the vehicle while i was out of town. After three attempts to contact them i had to make sure my car wasn't going to be stranded like my phone call were! Also if they do not pick your car up they still keep your deposit!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P515419
Quote or Order Cost:
$475

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 7/31/2010 10:56:00 AM
Blake It is necessary when you post an online review to post the true information and you know that everything you wrote here is incorrect. First of all nobody promise you next day pick up, you didnt pay for expedite pick up and you sign contract which indicated 2-4 days window for pick up. You send an email aksing to cancel acknowledge that you are loosing your deposit (i attached a copy), and even when you try to dispute the charge the bank had rejected that, agreed that new way moving services did everything the right way. It is very easy to complain about a company but it is very hard to admit in your own mistakes.