Company Response Review Report Review
Late and Misquote

Jen Submitted this review about New Way Moving Services
Review made Live: 9/20/2009 1:02:00 AM
I will not use this company to move my car in the future. The agreement is 2-4 days before or after the quoted date. The company picked up my car 8 days after the quoted date. I ended up receiving my car 12 days after the quoted date. I called customer service the day after the quoted pick-up date and they said they didn't have a driver assigned to me yet. I recieved an email that was time stamped 30 mintues before talking to the customer service representative that stated,

"We would like to inform you that we are experiencing a delay in transporting your vehicle,due to uncontrollable events,the carrier`s truck suffered mechanical problems and needed to be taken to a body shop".

So which is it, they didn't have a driver assigned or that the truck had problems. I felt after recieving this email that this company was dishonest in their business practices. I was quoted $724 with a $125 deposit. Thus, the balance owed to the driver was $599. When I spoke with the representative she told me that I would need to have a cashier's check made out to the driver for $600.The customer service rep said that is how the "math works" the computer rounds up. I typically don't quibble over $1, but given the circumstances I was quite pissed that my car was picked up 8 days late and that I would be paying more than the quoted price.

I will not be using this company again and do not recommend their services for arranging car transport.
Shipment Details
Origin State:
Kentucky
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P448563
Quote or Order Cost:
$725

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 11/5/2009 11:23:00 AM
Jen We are appologize for the inconvienience that occured. As mention on our contract in the trucking business delay may occured, and nobody can control it. We do understand that time is valuebale, we are trying to put all effort to improve our services.