Review Report Review
Horrible

Krystina Submitted this review about New Way Moving Services
Review made Live: 9/6/2023 12:31:00 PM
BEWARE. This is the WORST company. They are scammers. They are liars. They made my move the most stressful it could have ever been and have breached every assurance they made. Be aware that the contract you sign with your quoted "estimates" will be a fraction of what you actually pay. I was made to pay nearly double for my vehicle to be shipped, and double for my household belongings. On the day my vehicle was supposed to be picked up, they claimed the driver had mechanical errors and needed $300 more to book another. They do not answer the phone or return calls. In fact, they will send you to VM to avoid your calls and not do their basic job duties. My vehicle arrived nearly 2 weeks late. When my goods were picked up, they were 5 hours late--sat at my storage unit for hours because the driver kept lying and saying he was 15 minutes away. After loading my goods, they claimed I owed $2500 more (double) because the space New Way quoted me was a bait and switch. My household belongings arrived several weeks late and everything was damaged or stolen: 2 shattered TVs, my designer bags and other boxes gone, all of my furniture is damaged and broken. Thousands of dollars worth of damage after paying over $5k for a move that this company claimed would be SAFE. The moving company New Way hired was illegitimate. The unloader told me the truck they were using was stolen and not paid for, he told me he hadn't been paid in over a month and was worried, he had no dolly to unload, and was by himself to unload an entire truck (while the moving company scrambled to find another person off CRAIGSLIST to help this poor unpaid worker), and was by himself to unload the truck. Following the delivery of my shattered and broken goods, I have contacted New Way for OVER A MONTH to get help. They have ignored my calls, sent me to VM over and over again, promised they would send me information to file a claim and nothing. I finally got a very rude representative on the phone today who does not know how to allow someone to speak, who ended up claiming I swore at her and she hung up in my face (I didn't swear, apparently the word "should not" suddenly is a swear word). These people are insanely unprofessional. Please stay away so you do not end up out $10k worth of payments and damage for NOTHING, and having to pursue other legal means. This company should be SHUT DOWN.
Shipment Details
Origin State:
Arkansas
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2436
Quote or Order Cost:
$5000

Car Condition
  • Items were stolen from the vehicle