Review Report Review
DO NOT USE!!! Fraud! Horrible customer service

Josh Submitted this review about New Way Moving Services
Review made Live: 1/13/2014 2:53:00 PM
The worst experience I have ever had with any company. They said they would move my car for the quoted amount $1,075 and that they could do it in 3 days if I could pay up to $1,175. Over the next 6 days I was only called with an offer at $1400 to move my vehicle. At this point I decided that I should go elsewhere, I couldn't get a call back from Scott (sales guy), Robin the dispatcher was absolutely horrible to work with, extremely rude, talks over you, etc. etc..

I had New Way note in my contract that if I wasn't contracted with a moving company that I entitled to a full deposit.

Here is a quote from the contract:
"CUSTOMER WILL BE ENTITLED TO A FULL REFUND OF THE DEPOSIT AS LONG AS THE DRIVER HAS NOT BE ASSIGNED OR IS NOT ON HIS WAY TO THE ACTUAL PICKUP LOCATION. "

I sent 5+ emails and numerous calls to the company over 2 months, and received no refund. The only contact I finally got was an email stating they would give me a partial refund. Needless to say that was not acceptable, I guess they aren't competent enough to read their own writing, what part of FULL REFUND do they not understand?? Anyhow, DO NOT USE THIS COMPANY, SAVE YOURSELF THE HEADACHE.
Shipment Details
Origin State:
North Carolina
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P707225
Quote or Order Cost:
$1075