Company Response Review Report Review
Vehicle Shipping

chris Submitted this review about National Dealers Transport Inc.
Review made Live: 5/14/2013 3:49:00 PM
I absolutely would NEVER recommend using this company. They had me sign contracts only to state afterword that the car would be available for shipping 5 days after I needed it shipped, at the earliest. I did not get notice of this until 3 days after the original documents were signed. I then received a call when the car was supposed to be picked up, stating that it would be another $100 to receive my vehicle. Not much choice when your vehicle is multiple states away. This truly was a very frustrating, horrible experience. Use them at your own risk.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
12250-ux
Quote or Order Cost:
$950

Company Response
John Fernandez from National Dealers Transport Inc. Submitted this response.
Response Date: 5/15/2013 9:53:00 PM
THIS CUSTOMER IS UPSET BECAUSE HE REQUESTED A TRANSPORT FOR HIS VEHICLE AT THE LAST MOMENT. HE WAS TOLD THAT THE BEST THAT WE CAN DO IS GET ALL HIS INFORMATION FOR PICK UP AND DELIVERY AND POST HIS INFO UP SO THAT ANY DRIVER THAT NEEDS TO FILL A SPOT, WILL CALL IN . AS IT HAPPENED , A DRIVER CALLED IN AND THE CUSTOMER SAID THAT THE VEHICLE WAS NOT YET READY, WHEN IT WAS READY, THERE WAS NOT A DRIVER AVAILABLE UNTIL A FEW DAYS FROM THE ORIGINAL PICK UP DATE. THEN ANOTHER DRIVER CALLED IN FOR THE VEHICLE, BUT WAS ASKING AN ADDITIONAL 100 DOLLARS TO PICK UP THE VEHICLE, AT THAT TIME THE CUSTOMER WAS NOTIFIED AND TOLD OF THE DRIVERS REQUEST AND APPROVED IT. THEN THE VEHICLE WAS DISPATCHED TO THAT DRIVER. THE CUSTOMER WAS FULLY AWARE OF EVERYTHING FROM THE START. WE ALWAYS STRIVE TO GIVE OUR CUSTOMERS THE BEST SERVICE POSSIBLE...