Review Report Review
Worst Ever!

Kelley Submitted this review about NAO Auto
Review made Live: 5/26/2020 2:04:00 PM
These guys are the worst!!! They took my Audi S5 for a joy ride! 57 extra miles on my car after it FINALLY showed up! I used Trinity Moving and Storage out of Florida to move my home and car from Seattle Washington to Grand Rapids, Michigan. They recommended NAO Auto to move my car. The car left three days before the movers came to pack up my home. I was told 12 days max to get the car to Michigan. Twenty two days later, my car shows up. This is 4 days after the movers arrive with the contents of my home. Calling and calling NAO Auto, they rarely answer the phone and you end up with voice mail, but nobody EVER returned my call. Days went by and my car is missing. My son decided to call and he left a voicemail informing them we were going to report the car as stolen. The next time he called back, they answered on the first ring... It appears they "recognized" the phone number and answered. They gave him a story about the having driver issues and that the car would be delivered the following day. They gave him the drivers phone cell phone number, which went to a voicemail that was "full" and you couldn't leave a message. My car finally arrives and there is mud all over the inside of the drivers door and muddy footprints in both driver and passenger side floor mats. There was an extra 57 miles on the car. If I could leave a negative 5 rating here I would! Worst experience ever!!!
Shipment Details
Origin:
Lynnwood, Washington 98036
Pickup:
Early
Destination:
Grand Rapids, Michigan 49512
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
34330
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty