Company Response Review Report Review
Beware!!!

Gail Ambeau Submitted this review about Motor Movers Auto Transport
Review made Live: 8/6/2012 1:50:00 PM
My initial contact with Motor movers was good. I received what I thought was a good quote. We provided our credit card info for deposit an asked for a pick up on Aug 4th and was also given a possible date of Aug. 3rd. On Aug 3rd the day before our requested pick up date I received an Email from Alice Perry stating
"Hello Gail,
I should have carrier information later on today. I will give you a call.
Alice" This is directly quoted from her email to me.
Well we never received another email or call on the 3rd. On Aug. 4th we began calling Motors Movers. I spoke with Alice around 8:30am. She asked if I would "give it another hour" for her to get the carrier info together. I waited and did not get a call back. I made several phone calls the rest of the day of which I left several messages for someone to contact me. As of Monday Aug 6th 8am pacific, I still have not heard another word form Motor Movers.I even left additional numbers where I could be reached Luckily they did not get a hold of my money. I would be very suspect of any company that does not resopnd to their customers especially if they have been given your credit card info.
Shipment Details
Origin State:
Mississippi
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
707281
Quote or Order Cost:
$402

Company Response
Motor Movers Representative from Motor Movers Auto Transport Submitted this response.
Response Date: 8/6/2012 12:32:00 PM
Gail, In response to your review- A carrier was found for you 2 days after you placed the order, however for two reasons you declined that carrier. 1. Your son could not receive the truck,, and 2. Funds for the deposit and for the driver were not going to be available until after the 4th or after the 11th. - In response to your comment "luckily they didn't get a hold of my money", actually as a courtesy to you and your finances, an authorization that is usually taken when you place an order was delayed until you were able to cover the funds. I am sorry that as I went out of my way to show you professional and human kindness, you did not respond in the like. Best of everything to you- Alice