Review Report Review
Customer Service/Time?

Michelle Submitted this review about Motion Auto Carriers LLC
Review made Live: 3/17/2012 3:27:00 AM
well I should start with day one, I was giving a number to call on a friday to confrim my pick up for Monday, I was talking to one person and then he would be talking to someone else like he was a middle man- I'm ok if the guy was in training but let the person know - " I'm sorry I'm training" Cool that's understanding, so then he told me to call back on Monday, So I did and He did it again then told me the driver will contact me, Nope he called by 5pm and ask if it would be ok if they can pick up the car Tuesday- "really" What am I going to say Heck No, I said OK this department has very low Customer Service - So on Tuesday I get a call from the Driver to pick up my car he tells me he will be there with- in an hour - Nope over an hour goes by I call him back and he tells me he had to pick up another vehicle beofre mine that he should be here in an hour - at this point I was like what ever just come when you can. when the driver got here it was a flat bed that could tow maybe another car in back - He said he is just the yard transporter "oh ok" I will say this he Inspected every inch of the outside of my car- found things I didn't even know He did a great job and loaded my car with respect -" Thank you Driver" told me it should take 7 to 10 days to destination - I waited 7 days and called them and yes I talk to the 1st Gentleman as before and they said the driver well contact you a day before delivery. well the driver called me the day of Delivery at 520 am but in his defense he forgot it was 3 hours different - when I called him back at my time zone 920am at 1st it was a little stress because of a call and time issue, but after that it work out in a long run I got my car home safe and sound, Dirty as all ???? but that is aspected it's Winter and it did travel over 3300 miles - So I should of been offer or sent me a discount check for all the misunderstand with all the poorly communication. so who is the blame the office CSR or the Driver? I'm going to go with CSR. So would I use them again well everyone deserve a 2nd chance they just need to communicate a little better and hire a Customer Service Rep - that is a people person - I work in that field over 20 + yrs - you have to be a people person!
But I would like to say" thank you Driver"
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42129
Quote or Order Cost:
$850

Car Condition
  • Vehicle was dirty