Company Response Review Report Review
Terrible Experience

Kendall Submitted this review about Montway Auto Transport
Review made Live: 9/15/2025 11:41:00 AM
My car showed up almost a week late with NO communication from the company that the truck shipping it was towed. The day it was supposed to arrive from MIA it was still in SFL and the company had not reached out communicating any delays. Once the car had not arrived I reached out several times and each time got the run around from the company with nobody providing me an answer, hanging up on me, or just saying they will give me a call no longer than an hour from with NO call back EVER.
Shipment Details
Origin State:
Florida
Pickup:
Early
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2960366
Quote or Order Cost:
$900

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/4/2025 6:19:00 PM
Dear Kendall, I regret the inconvenience you've experienced. Auto logistics is inherently multifaceted. While our drivers are committed to punctual service, unforeseen delays can arise due to various factors, often beyond their immediate control. Consequently, drivers may sometimes lack comprehensive information for fully accurate real-time updates.