Company Response Review Report Review
Horrible experience and worse communication

Kevin Klass Submitted this review about Montway Auto Transport
Review made Live: 2/15/2024 4:27:00 PM
This company will give you your worst transportation experience. They do not respond to inquiries and actually lie when they say they will call you back! They sent an update for my delivery 3 days AFTER it was scheduled to be delivered and with an incorrect delivery date. Two different drivers showed up to pick the car up, not knowing it was picked up already. I can't imagine any worse experience unless the vehicle ends up damaged, which would not surprise me at this point. I am requesting a partial refund and filing a complaint with anyone I can.
Shipment Details
Origin:
Hamburg, New York 14075
Pickup:
Late
Destination:
Mesa, Arizona 85207
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2109063
Quote or Order Cost:
$1709

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/16/2024 5:27:00 PM
Hello Kevin. Thank you for taking the time to share your feedback with us. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured motor carrier. We work with thousands of carriers across the country every day and provide updates as they become available. We agree that communication is essential to great service are sorry to hear that we have not met your expectations. A member of our Supervisor team has been in touch with you regarding your concerns, and we see that your vehicle was delivered today, 2/16/24. If you have any additional comments or concerns, we invite you to email us at feedback@montway.com.