Company Response Review Report Review
Transport from LA to Miami

AA Submitted this review about Montway Auto Transport
Review made Live: 2/12/2024 5:59:00 AM
I have mixed reviews with Montway. They transported my car and it appears to be in good condition so far. The issue I have is that dispatch told me my car would be picked up in the morning of my scheduled day. The driver did not arrive until the evening of the following day which caused me to have to reschedule two flights and also extend my accommodation as I had planned to fly right after my car was picked up. I understand that things can come up with transportation, however, I kept calling to get an update when the driver didn’t show up and could not get any information on when my vehicle would be picked up. The following day after calling again and rescheduling my flight for the second time, was told the driver would pick up the car that morning and again the car was not picked up. The driver eventually came in the evening to pick up the car. The process caused me a lot of anxiety and my neighbor who was on standby and I had to keep rescheduling the pick up time with her which also inconvenienced her for 2 days. Montway did not really do anything to try to resolve this situation especially as I paid over $2000 and the driver ended up requiring more than I was quoted when I booked the service.
Shipment Details
Origin:
west hollywood, California 90069
Pickup:
Late
Destination:
Miami, Florida 33130
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2080747
Quote or Order Cost:
$2200

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/12/2024 3:23:00 PM
Hello. Thank you for taking the time to share your feedback with us. We are sorry to hear of any inconvenience you have experienced during your recent vehicle shipment. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can.