Company Response Review Report Review
AVOID AT ALL COSTS

Kevin Submitted this review about Montway Auto Transport
Review made Live: 8/28/2023 12:41:00 AM
Needed my car to be picked up before I flew out of the country, so I very specifically booked a pickup within a time frame that I could be available for pickup. Was told multiple times there would be a 99.9% chance the pick up would occur within the quoted and paid for window. The pickup was not able to occur until FOUR DAYS after the last day of the quoted window. Furthermore the dispatcher was completely unavailable and inaccurate during the pickup, was told that the truck would arrive in the afternoon, but it ended up being delayed until MIDNIGHT. I had to communicate directly with the truck driver overseas because noone at Montway knew what was going on. On top of all this, I received a $100 surcharge above my quoted price. Please avoid Montway at all costs.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#1922622
Quote or Order Cost:
$1500

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/29/2023 12:57:00 PM
Hello Kevin. Thank you for your feedback. We are sorry to hear that we did not meet your expectations. As a broker, our services are to match your shipment with a carrier that can accommodate your needs. Each carrier has its own policies, pricing, and procedures. There are times where our pricing may not align with what our data suggests, even after negotiation. Regardless, we will still present these options to you as our goal is to get your shipment arranged as quickly as possible Transparency is very important to us. Due to the complex nature of auto logistics, we are unable to guarantee any specific dates for our flex shipping options. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. If you have any questions, please contact us at feedback@montway.com. We are happy to help in any way we can.