Thank you for providing your feedback. We are sorry to hear about the inconvenience with your shipment. Motor carriers do their best to provide timely service, but there are many factors that may affect transit times. Most of these are beyond the carrier's control. As a result, we cannot and do not promise or guarantee delivery dates for any reason. All delivery dates are estimated and subject to change at any time. Please refer to our service agreement, available on our website and emails, for more information on transit. Again, we apologize if the transit times are not within your expectations. Our support team is always here to help in any possible. I encourage you to contact them for any assistance.