Company Response Review Report Review
Customer Service

PMD- Submitted this review about Montway Auto Transport
Review made Live: 6/16/2023 10:31:00 AM
Gave one star because I’m still hopeful-paid for guaranteed pickup - car was kept at a local lot for 9 days! Route is east coast-hard to believe there wasn’t a carrier available. No information from them - when i followed lots of inaccurate info ‘it was picked up’ ‘on its way’ ‘possibly tomorrow’ - none of which was true - it’s been 10 days - still being told ‘maybe tomorrow’ as far as I can tell car hasn’t left the original state so I don’t think that’s possible. I get that transport time can fluctuate - but intentionally misleading (maybe incompetence) just creates frustration. PS- no compensation for extra $ for guaranteed pickup, they did pick it up … and then parked it for a 10 days! Maybe another company won’t be able to guarantee a delivery time frame - but look for one with more integrity
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1744155
Quote or Order Cost:
$1349

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/16/2023 4:15:00 PM
Hello. Thank you for taking the time to share your feedback. We are sorry to hear that your vehicles’ trip to Pennsylvania has not meet your expectations. To achieve guaranteed pickup on 6/7, your vehicle was picked up by a local carrier on 6/7 and stored until a long-haul driver was available to transport your car to Pennsylvania. Due to the complex nature of logistics, transit and delivery dates are estimated as delays can occur at any time for various reasons. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. In such cases, we are always here to help and offer extended support hours 365 days a year. If you would like to provide us with any additional comments, please contact us at feedback@montway.com.