We are sorry to hear of the inconvenience. When transporting a vehicle it is important that we have all the necessary information ahead of time. So that we can properly assign a carrier that is able to handle the shipment. Unfortunately, there were essential pieces of information missing that heavily affected load times. From looking at the order, I am happy to see that we were able to work with the parties involved to resolve these issues. And to get the vehicle to you successfully. Auto logistics is a complex and delicate process. We are always willing to go the extra mile to deliver great service. If you would like to provide additional feedback, please feel free to contact us at feedback@Montway.com. ^RK