Company Response Review Report Review
No information was ever correct

Irwin Submitted this review about Montway Auto Transport
Review made Live: 11/7/2022 11:02:00 AM
We had a 5 day pick up window, They arranged to pick up on Oct 25. Delay delay picked up on the 27th. Said the car would arrive Az on Nov 1 with first pickup date. Then they sent me new arrival date as still Nov 1 I contacted them about this and they said they would check.Never got back with new date until a few days later to tell me the truck broke down. For 4 days they kept telling me the truck was about to leave from Mo. and it did not. Finally I spoke to some one who told me the truck was in New Hampshire, 3 Times when I corrected him finally he said New Mexico. I insisted on a supervisors cal. Finally he gave me the right information that my car would arrive on the 6th, 5 days late. Their ad says you will have a stress free delivery. I don't think so. We needed our car but more important we needed good information so we could plan around the no car.
Shipment Details
Origin:
Purchase, New York
Pickup:
Late
Destination:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1620870
Quote or Order Cost:
$1349

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/15/2022 8:56:00 PM
Hello, we apologize for any inconvenience. Communication is vital in logistics and it is important to us that every carrier we work with is able to deliver this. We will audit this shipment and work with the carrier to help improve services. If you would like to provide additional comments, please contact us at feedback@montway.com.