Company Response Review Report Review
Horrible. Lost my car For 4 days with no communication from the driver. Drive

Nick stojkovic Submitted this review about Montway Auto Transport
Review made Live: 8/31/2022 7:56:00 PM
Horrible. Lost my car For 4 days with no communication from the driver. Driver would not call back or answer phone. Came close to reporting it stolen. Called customer service 8 times with a promise of a status update. Not once was I called back. When you leave your number for a call back due to high volumes of calls, it would ring back once, hang up and then you get message saying sorry we missed your call. Someone is messing with the rating numbers because I?m positive they should be closer to a 1 star
Shipment Details
Origin:
Ohio, USA
Pickup:
Not Provided
Destination:
California
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 9/1/2022 7:46:00 PM
Hi Nick. Thank you for sharing your experience with us. While this is not the experience we strive for our customers to have, we would like to apologize to you for the lack of communication you received. Please note our representatives reached out repeatedly to the driver for an update and unfortunately didn't hear back from the driver until days later. We value your concerns and have notified our carrier relations team to help prevent this type of issue with future orders.