Company Response Review Report Review
Worst company ever

Arriell Submitted this review about Montway Auto Transport
Review made Live: 7/15/2022 9:08:00 AM
Took 2 weeks to get my vehicle from Oregon to Virginia. I could have driven it back and fourth twice in this amount of time. Driver was 4 days late because their truck broke down. Customer service was awful. Transportation company customer service was rude and condescending (though the driver was super nice). I paid $2000 and they gave me an $80 credit back for it being late, when it cost me about $300 to do transportation services because it was late. Oh and when I finally get my car, the parking break is broken, and the horn doesn't work. If I could go back and just drive my car, I would. This company is awful. All of their good reviews are fake!
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1467891
Quote or Order Cost:
$2000

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/15/2022 3:17:00 PM
Thank you for providing your feedback, Arriell. I am sorry to learn of the inconvenience. Motor carriers do their very best to deliver timely service despite the many factors against them. It is important to us that we are transparent, thus we provide full details of our services on our website at montway.com. Auto logistics is a niche industry with many moving parts. There are many factors that can change schedules outside anyone's control. We do not promise or guarantee any specific transit or delivery times for standard shipments. We appreciate your understanding. Damage is not an expected part of auto transport but it can happen. In the event it does, everything must be properly notated on the Bill of Lading. Please contact us at claims@montway.com for further assistance.