Hello, thank you for using our expedited pickup solutions. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transported from one location to another. We use a combination of local and long-haul trucks plus terminals. This is standard for all logistics fields to optimize routes. The vehicle is inspected at all points of the shipment to ensure safety. Door-to-door transport is a service in which the auto transporter will pick up and deliver your vehicle as close to your designated locations as possible. Ideally, this might be a street near your home. But depending on the location, it may be a nearby complex or similar. Transport trucks are typically huge and have many limitations, both physically and legally. These limitations prohibit them from loading or unloading anywhere they want. While we do understand the inconvenience of having to meet the driver. It is for the safety of the vehicles on board. Please note that no two drivers are the same and are subject to different limitations. Driver restrictions change regularly. Due to this, we ask that all customers prepare ahead of time in the event that they would have to meet the driver. Again, I apologize for the inconvenience and hope that my reply helps clarify our services. I ask that you please review our terms at: https://www.montway.com/terms-and-conditions. As well as your order confirmation emails. If you have any additional questions, please contact me at feedback@montway.com. I'm happy to help any time.