Company Response Review Report Review
Overall satisfied with service

John Submitted this review about Montway Auto Transport
Review made Live: 9/9/2021 6:40:00 PM
Car pick-up was scheduled for Monday 8/23 in Fort Lauderdale, for a delivery to Idaho Falls, ID. On 8/25, I was told that the driver wanted an extra $60, above the $1489 agreed to. I refused the additional charge and that was the end of it. Car was actually picked up on Sunday 8/29, a day after the 5-day window. It was delivered the following Sunday, with no damage except that it was dirty, which after a 2500 mile trip is to be expected, Considering the out-of-the-way destination, I was more than satisfied with the service, and couldn't imagine a different broker doing a better job.
Shipment Details
Origin:
Fort Lauderdale, Florida 33308
Pickup:
Late
Destination:
Idaho Falls, Idaho 83406
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Order #143622
Quote or Order Cost:
$1489

Car Condition
  • Vehicle was dirty
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 9/29/2021 4:53:00 PM
Thank you for the review, John. Idaho Falls presents a logistical challenge for auto transport due to it being uncommon. While quite a few drivers pass through, not many actually stop. We appreciate your patience while we worked to resolve this. We're happy to hear the trip went well and if we can help with anything else let us know!