Company Response Review Report Review
Overall Good Experience

Justin P Submitted this review about Montway Auto Transport
Review made Live: 6/24/2021 7:22:00 PM
Overall experience was good, the vehicle arrived when they said it would and in perfect condition. A few things prevented this from being a 5 star though. One is after booking my transport I continued to receive emails asking if I wanted to complete my order, or if I was still looking. It wasn't just 1 or 2 but nearly a dozen. Kind of a nuisance to get spammed with advertising for something you have already purchased. A few days went by and I had heard nothing from Montway so I contacted them, when I finally got someone the guy was very helpful and knowledgeable. He explained why I hadn't heard anything and what to expect next. Knowing all of that up front could have saved me a half hour though. Lastly (this is more on the driver) I never received a call with any notice before the vehicle was delivered. I left work early and glad I did because as I got home the car was being put in my driveway. Overall not a bad experience, would use them again. Just not a 5 star experience.
Shipment Details
Origin:
Milton, Florida
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/8/2021 8:46:00 PM
Hey Justin, it seems there may have been an email-related technical issue here. As 1) you shouldn't have received additional emails once you booked and 2) you should have received emails on shipment expectations and procedures. As well as status updates. We apologize for the inconvenience and have submitted this issue to our tech team.