Hello, we're sorry to hear of the inconvenience with the shipment. We work hard to vet every carrier that we work with to ensure professional and top-quality service. We advise all customers on our website and at booking that personal items are placed inside the vehicle at the customer's own risk. The interior of the vehicle nor the items inside the vehicle are inventoried or inspected as this is not a requirement for vehicle transportation. Per the driver, they handed the key to the vehicle over at the delivery and official documentation was signed indicating there was no issue with the shipment. Due to this, there is no way to prove that the driver ever had the indicated keyring in their possession during transport. Take note that auto transporters make frequent stops during transport and are subject to official inspections by road authority personnel while in transport. For more information regarding the shipping of personal items, please visit our terms and conditions page. https://www.montway.com/terms-and-conditions If you have any additional questions please contact us at feedback@montway.com. -Rick