Hello Andy, we're sorry to hear that your experience has not met your expectations. ? ?The Federal Motor Carrier Safety Administration (FMCSA) will consider a driver qualified if- "(2) Can read and speak the English language sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records" Source - FMCSA Section 391.11(b)(2). ? Montway's internal Carrier Compliance Department audits all carriers that it works with to ensure that all carriers are insured and have all proper documentation to provide services. ?If there are ever any issues with communication, our support team is here to provide assistance. ?We'd be happy to address this further. Please feel free to email us at feedback@montway.com with additional comments or questions.? ? ?Sincerely, ?Montway Auto Transport