Hello Brody, thank you for taking the time to share your experience. We're sorry to hear that there was an issue with transport. As a broker, it is our responsibility to assign the customer's shipment to a qualified carrier. All carriers we work with go through a multi-point inspection to ensure that they have the certifications and equipment to properly service vehicle transportation. When a vehicle is dispatched, estimated dates are provided and delays can occur for any number of reasons. As the vehicle is in possession of the motor carrier, it is their responsibility to make sure they are properly providing status updates to customers. Montway is here to provide assistance if need be. The issues have been escalated to our compliance department for review. Montway has reached out to the customer to provide assistance with the claim. The customer has declined our assistance. We ask that if the customer has any questions or would like additional assistance to please contact us at claims@montway.com. Again, our apologies for the inconvenience.