Hey there, thanks for sharing your feedback. It's absolutely true that we are a broker. Many people misunderstand the role of a broker and the services they provide. Our role as a broker is to connect a carrier to the customer. We use our industry knowledge, tools, software, experience, extensive records and data to dispatch a reputable and qualified carrier for your vehicle shipment. Our dispatchers carefully select and screen carriers to ensure safety, professionalism, and reliability. Our experienced agents negotiate with the carrier on your behalf to keep shipping prices low and fair. Montway also advises all customers both on our website and in our communications that all dates are estimated. Due to the nature of the auto transport industry, it is very difficult to guarantee any dates. So unless otherwise stated, all dates are estimated.