Bait and switch

Jim Submitted this review about Montway Auto Transport
Review made Live: 9/28/2020 10:41:00 AM
Do not use Montway Auto Transport! They gave me a quote of $1,119 which I accepted and gave them my credit card. When they call to say they could ship my truck, suddenly the price was $1,399, a 25% increase and higher than any other price from any other company. That's bait and switch, and they are dishonest scam artists.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 9/29/2020 12:58:00 PM
Hello Jim, we're unable to match your information to an order. The industry dictates pricing, our job as a broker is to present all options to the customer. Because the goal is to get a carrier assigned to transport the vehicle as quickly and securely as possible. It is the customer’s decision to proceed with an option or not. Working at the quoted price is not an issue, we could and would continue to seek out a carrier. As stated in our terms and conditions accepted by our customers upon booking is that all dates are estimated. Meaning there is no time frame as to when or if a motor carrier will want to transport the vehicle at the customer’s preferred price. Please email us at feedback@montway.com with your order information as soon as possible.