Hello Larry, Montway is proud to be one of the most reputable brokers in the industry, helping arrange transport for over 100,000 cars per year. We're not perfect, but anyone can go and see that we strive for excellence in every avenue. As we maintain a 4.8 rating with over 7000 reviews this year alone. Montway verifies and confirms all information with the customer at the time of booking. The customer provides their payment information and agrees to all terms and conditions. The customer provides a first available shipping date and authorizes Montway to perform its services as a broker. Which is to make the necessary arrangements on behalf of the customer for shipping their vehicle. Once these arrangements are complete, Montway charges the credit card provided, as indicated in our contract on all our websites and all emails provided. A cancellation fee is applied only if you (customer) cancels the shipment AFTER the driver has been dispatched and Montway has completed its responsibility as a broker as indicated in our contract. We invite you to contact us at feedback@montway.com, so we may discuss your specific personal experience with Montway. Thank you.