Company Response Review Report Review
Horrible Company with no customer service

Alonso C Submitted this review about Montway Auto Transport
Review made Live: 6/5/2020 4:07:00 PM
Share review Embed review Write an update Edit review 6/5/2020 Contacted this company to ship a Ferrari. They replied a few days later saying it was going to be $100 more but assured me they would take care of my car. The day the car was picked up I get a call from the police. The office saw my Ferrari sitting in an apartment complex with plates belonging to a dodge truck. The employee came out from his apartment and denied driving it. The police ran the plates through their traffic camera system and saw the car being driven around. Called the owner of the transport company who said "He was on a boat and that the car was at his warehouse and couldn't have been driven." A day later he calls and says "it's been driven 20 miles". I kept asking where my car was and he told me he didn't know. Every time I called to ask nobody knew where my car was. Car shows up a day later than promised and with 46 additional miles. To top it off the car has a scratches on the drivers door. Company refused to do anything but reimburse the shipping costs. AVOID this company at all costs. They are a scam!
Shipment Details
Origin State:
South Carolina
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
848594
Quote or Order Cost:
$1109

Car Condition
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/10/2020 3:50:00 PM
Hello, we apologize for the inconvenience. Our team has emailed you with all the instructions and requirements to proceed with your issue. Please email us at claims@montway.com with any questions you may have. Thank you.