Company Response Review Report Review
Terrible communication and process

Eric Borsoni Submitted this review about Montway Auto Transport
Review made Live: 3/10/2020 8:46:00 AM
Set up was fast, easy, and polite. As soon as I pre-paid, it all went in the gutter. Zero communication, drivers and dispatchers impossible to contact. First truck had to be replaced (no communication from Montway). Second driver no idea how to plan a route evidently. No show on first day, calls for pickup at 11:30pm. Shook me down for $100 for some spare parts in the car. Car arrives in MD, repeatedly fails to make stated drop off time. Shows up in my neighborhood at 11:30pm. Refuses to unload car unless I pay him $100 for “extra load” of spare parts. All the while making a racket in the middle of the night. Unload car and about destroys the clutch in the process. ZERO RESPECT for my time. Still haven’t heard from Montway to see if the driver showed Avoid these guys. Poorly run operation.
Shipment Details
Origin:
Alameda, California
Pickup:
Late
Destination:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
825704
Quote or Order Cost:
$970

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/16/2020 6:12:00 PM
Hello Eric, thank you for taking the time to leave your feedback. This issue is not taken lightly. As we expect that all carriers demonstrate professionalism and communication at all times. Our carrier compliance department will be addressing the indicated issues with the carrier. If you have any questions or would like to provide more details, we ask that you email us at feedback@montway.com.